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offers solutions to acquire and retain customers
MARKETING
SERVICES -
Facilitates and encourages the dialogue between you and your customers
CUSTOMER
SERVICES -
Get insight on customer perceptions about your brand image, products, services or competitors
SOCIAL
MEDIA -
Full service: from Google to the customer’s doorstep
eCOMMERCE
SOCIAL MEDIA CONVERSATION MANAGEMENT
Keeping the dialogue up to date and relevant
We ensure that the dialogue between you and your customers remains relevant by prioritising customers’ needs and requirements. For example: for a large international airport, we specifically communicate all flight delays and relevant news about destinations.
Anonymous, travel industry
An international travel company sought to communicate with its customers also via Social Media
Next to PR and Marketing, Facebook and Twitter were to be used as helpdesk for travelers
Answering incoming questions on Facebook and Twitter by specifically trained customer service agents
Proactive communication of practical information for travelers (Changes in travel schedule or news from travel destination)
18% reduction of call and email volumes in the customer service center
5.000+ new facebook fans and 12.000+ new Twitter followers
The young target group engages more easily and is open for targeted marketing offers
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